Managed and Support Services

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Microsoft Support Services

Providing your business with a dedicated IT support team that delivers 24x7x365 access to a pool of subject-matter experts is not only a great way to minimize downtime, it is the best way to protect the value of your technology investment.

Microsoft Assisted Premier Support (MAPS)

As a Microsoft partner, we subscribe to Microsoft Premier Support Services, thus giving our clients the option to contact us before we seek remediation through Microsoft support services.

This is a very flexible support option that is much appreciated by enterprise and mid-market customers alike, especially for infrastructure-related support questions about Active Directory, Microsoft Exchange, Lync, ADFS and Microsoft Forefront Identity Manager (FIM), to name a few.

Our depth and breadth of expertise allow us to not only resolve your issues quickly, but also to offer proactive services that prevent IT problems from happening, thus increasing uptime and reducing costs, and helping you protect the value of your IT investments.

Our Microsoft support services include:

  • SLA guaranteed response time
  • Proactive health and risk assessments
  • Best practices to deploy new technologies
  • Continuous access to updates and upgrades
  • Knowledge transfer

Our track record speaks for us: we were one of the first Microsoft partners in the world to offer premier support services and year after year, our clients keep renewing their support plans with us! Contact us today so we can determine which Microsoft support services plan best fits your needs.