For Immediate Release
Understanding what drives customer satisfaction is key to Itergy’s success. Each year we strive to retain and solidify our relationships with clients by understanding and acting on our customers’ insights on our delivered services.
A very important part of being a Microsoft partner is to maintain earned Gold competencies. Every year, Microsoft requires their partners to participate in a Customer Satisfaction (CSAT) Index to attain or renew Gold competencies. This year, surveys completed by Itergy clients showed very positive responses in regards to their experience with working with Itergy and the solutions delivered.
The CSAT is divided into six key performance indicators (KPI) including recommendation, satisfaction, quality of products, value received, ability to meet clients’ needs and technical competency of staff. The team at Itergy takes great pride in this as our customers recognized us to surpass the strong benchmark set by our competitors in each KPI nationwide as well as globally.
We would like to thank our clients for taking the time to complete the surveys and provide us feedback as well as thank our hardworking staff for being the reason behind the great results. We look forward to growing and exceeding these results in the future.
Check out what our customers are saying about us:
“It’s been a real pleasure working with Itergy and I look forward to leaning on them again in the future.”
“Experience [working] with Itergy [was] excellent with the attention to unique customer needs and requirements and access to knowledgeable competent staff.”
“Always timely follow up from project/sales teams. Outstanding, consistent and quick attention from technical staff when responding especially to critical issues.”
“Architecture and how [the] whole project was designed…has [met] all of our expectations.”